As a result of providing solutions and services for more than thirty years to hundreds of Financial Institutions, Retailers and ATM ISO Clients, ATM Response has a proven track record. Offering service throughout the Southeast, our Clients love our attention to detail, custom schedules and friendly staff. Our mission is simple: to help each and every one of our Clients increase the satisfaction and loyalty of their customers while protecting assets and people. Here's what a few of our Clients have to say about ATM Response:
"Heritage Bank has partnered with ATM Response Inc. for first line ATM support for many years. In the past few years, they have also provided armored services to several Heritage Bank customers. It is a strong relationship because Clayton Braswell and his team have always provided excellent products and services. They are responsive, attentive and deliver a high level of service to the Bank and its customers. I have recommended Clayton and ATM Response to several other community banks and will continue to do so in the future."
Edith W. Stevens, Senior VP & Risk Management Officer
"ATM access and reliability is an integral part of the convenience we offer our customers at Signature Bank. In a mobile society, 24-hour account access is important. We have been very pleased with the customer service, responsiveness and solutions provided by ATM Response, Inc., and do not hesitate to recommend their services. When we need their attention, we have it; and solutions follow closely behind. And, with their courier service, there is tangible flexibility which enhances our operations. You can't ask for anything more."
COSSA VALLEY FCU
"We have only worked with ATM Response for a few months, but it feels like we have been working together forever. Our ATM service before we changed companies was hit or miss. Even though we were with a national cash service vendor, we could not depend on them to be on time replenishing cash to our machines and honestly we never knew when our machines were going to be in proper working order. We weren’t informed when our machines were broken or damaged and sometimes had machines down for days and at times they were down for weeks. Since partnering with ATM Response, our machines have been up and running and have had maintenance done to them that should have been done months ago! ATM Response gives us the attention that makes me feel as if we are their only customer, and yet I know that’s not the case. I know they have other clients, yet our needs are always addressed in a timely manner. The staff is always very friendly and takes the time to listen to our concerns. I’m very thankful that ATM Response services our ATM’s. And honestly, it makes my job easier.”
Bethany Allison, Operations Assistant